Privacy Policy | Harmoni Air

1. Introduction

Harmoni Air ("we", "us", "our") is a home plumbing service registered and operating in Penang, Malaysia. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to that data. It applies to information collected through our website at harmoniai.pro and through direct contact by phone or email.

We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have questions about this policy, contact us at [email protected].

2. Data We Collect

We may collect the following personal data when you contact us or submit an enquiry through the website:

Full name
Email address
Phone number (if provided)
Your message content, including details about the plumbing concern

We also collect limited technical data through your use of the website, including IP address, browser type, and pages visited. This is collected through standard server logs and, where applicable, analytics tools.

3. How We Use Your Data

Personal data you provide is used solely for the following purposes:

Responding to your service enquiry or booking request
Scheduling and confirming visits
Sending the written job summary following an inspection
Following up on outstanding or incomplete matters related to your job

We do not use your personal data for marketing purposes and do not send newsletters, promotional emails, or automated follow-up sequences.

4. Legal Basis for Processing

We process your personal data on the following lawful bases under the PDPA:

Consent: When you submit an enquiry form, you consent to us processing that data to respond to you.
Contract: Where a service appointment has been agreed, processing is necessary to fulfil that arrangement.
Legitimate interests: We maintain records of completed jobs for a reasonable period to handle any post-service queries.

5. Data Retention

Enquiry records are retained for up to 12 months from the date of the initial contact. Job records (service type, date, address) are retained for up to 36 months for warranty and follow-up purposes. After these periods, records are deleted or anonymised.

6. Data Sharing

We do not sell, rent, or otherwise transfer your personal data to third parties. We may disclose information where required by Malaysian law or a lawful authority. We use no third-party marketing platforms.

Our website may use analytics tools (such as Google Analytics) that process anonymised usage data. These tools operate under their own privacy terms and do not receive personally identifiable information from us.

7. Cookies

Our website uses cookies for basic functionality and analytics. You can manage your cookie preferences through the banner displayed on your first visit or by visiting our Cookie Policy page. Essential cookies are necessary for the website to operate and cannot be disabled.

8. Your Rights

Under the PDPA, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Withdraw consent to processing at any time
Request that we cease using your data for direct marketing (not applicable as we do not conduct marketing)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

9. Data Security

Enquiry data submitted through the website is transmitted over HTTPS. We store contact records on access-controlled systems and do not retain payment information — all payments are handled in person at the time of job completion.

10. Third-Party Links

Our website may contain links to third-party sites (for example, Google Maps). We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

11. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor, contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact for Privacy Matters

Harmoni Air
14, Lebuh Light, 10200 George Town, Penang, Malaysia
Email: [email protected]
Phone: +60 12-485 7193